Product Designer
I bridge the gap between fragmented systems and buildable experiences, aligning customer insights, product strategy, design, and technical execution into a unified whole.
Case Studies
Product design across enterprise platforms, AI, recruiting, and customer experience.
Modernized a mature case-management platform, simplifying navigation, data-heavy screens, and complex forms while creating reusable patterns across the product.
View case study100+
Legacy pages updated
Redesigned how analysts reviewed AI-generated findings, giving them the confidence, evidence, and reasoning behind each result before making a decision.
View case study5×
Estimated analyst review productivity
Built a recruiting platform that brought candidate information, validation, and handoffs between systems into one experience.
View case study5+
Enterprise system handoffs connected
Simplified Bonvoy promotion registration from six steps to two, using product data to identify the opportunity and make the case for the redesign.
View case study+30%
Promotional registrations
Capital One
5×
Estimated analyst productivity
Activision Blizzard
40%
Increase in user retention
Marriott International
+30%
Promotional registrations
Marriott International
100M+
Loyalty accounts merged
Monster Gov. Solutions
100+
Legacy pages modernized
Monster Gov. Solutions
5+
Enterprise system handoffs connected
Approach
My contribution spans user insight, product strategy, execution, and alignment, connecting what users need with what the business and technology can deliver.
DIRECTION
Identify where design can have the greatest impact using product data, customer needs, and business priorities.
USER INSIGHT
Go beyond requests and metrics to uncover the behaviors, constraints, and underlying problems driving them.
EXECUTION
Turn complex requirements into clear workflows and interaction patterns that account for technical constraints from the start.
ALIGNMENT
Bring Product, Engineering, users, and domain experts together when priorities or constraints compete.
Experience
Design experience across fintech, B2G, hospitality, and gaming, from complex enterprise platforms to global consumer products.
Capital One — Principal UX Designer
Translated low NPS scores and direct user feedback into actionable product improvements, partnering with Product, Engineering, and Methodology.
Monster Government Solutions — Lead UX Designer
Led product design across enterprise government platforms while managing and contributing hands-on to the design team.
Marriott International — Senior UX Designer
Shaped digital loyalty experiences across Marriott Bonvoy, Marriott’s global rewards program.
Activision Blizzard — Senior UX Designer
Applied behavioral design across Blizzard’s online platform, shaping large-scale systems and experiences for millions of players worldwide.
Speaking & Media
Experience presenting to academic, industry, media, and large public audiences.
Guest Speaker
Invited to speak to a Wharton class about behavioral design and its application to game systems.
Presenter
Presented at BlizzCon across multiple years to live audiences of hundreds.
Industry Recognition
Key contributor in award-winning ranking system which led to invitation to Wharton.
International Media
Represented Blizzard on press tours in Moscow, Beijing, Seoul, and Anaheim, discussing products and launches with international media.
Independent project
I created an independent children's publishing brand spanning books, visual identity, a marketing site, AI-assisted illustration, promotional materials, event design, activity pages, and 3D-printed booth elements.
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